At Gastronomic Guides, we strive to ensure your complete satisfaction with our digital content and services. While we primarily offer digital content and culinary information, we understand there might be instances where you need information about our refund policy.
Due to the nature of digital content, once accessed, downloads or digital products cannot be returned. However, if you experience technical issues or are unsatisfied with your purchase, please contact us within 14 days of your purchase.
For subscription-based services, cancellations will take effect at the end of the current billing period. No partial refunds will be issued for unused subscription time. You can cancel your subscription at any time through your account settings.
For any physical products (such as cookbooks or merchandise), we accept returns within 30 days of delivery. Items must be unused and in their original packaging. Shipping costs for returns are the responsibility of the customer unless the item received was defective or incorrect.
To request a refund or report an issue, please contact us at [email protected] or call us at 428-936-5587 x721. Please include your order number and a detailed explanation of your concern.
Refund requests are typically processed within 3-5 business days. Once approved, please allow 5-10 business days for the refund to appear in your account, depending on your payment method and financial institution.
For any questions about our returns policy, please reach out to us:
We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any modifications indicates your acceptance of these changes.